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Return Policy

Defect of a product, returning a product, refusing the receiving of a product


  1. User shall inspect the contents and defects of a product immediately after the product arrives. If a product has a defect, User shall notify Vitaltech by e-mail from the address that User registered at the user registration, within 10 days from the arrival of the product. If Vitaltech does not receive such a notification within 10 days, Vitaltech may assume that the product has successfully passed through User's inspection.
  2. If Vitaltech receives such a notification, Vitaltech will handle it according to the following:
    1. If the product has a defect, Vitaltech will decide whether to replace the defected product with a new one or pay back a bill for the product.
    2. If the quantity is not sufficient, Vitaltech will deliver the insufficient quantity of the product or pay back a bill for the insufficient quantity of the product.
    3. If the delivered product is not the same as the ordered one, Vitaltech will decide whether to replace the delivered product with the ordered one or pay back a bill for the product.
    4. If part of the product is not delivered, Vitaltech will decide whether to deliver the part of the product that has not been delivered or pay back a bill for the part of the product.
  3. If a product already has a defect at the time of delivery, the insurance claim passes to Vitaltech after sending the replacement or paying back a bill for the product based on the preceding paragraph.
  4. Vitaltech shall have the indemnity liability only for damages to User caused by the defect of a product up to a ceiling of the unit price of the defected product. However, Vitaltech will not have a responsibility for any job-related loss profits of Use caused by an item described in this Article.
  5. Vitaltech shall accept the return of products that satisfies all the conditions described below except for the product the relevant page of which states no return is acceptable.
    1. Within 10 days from the arrival of the product, a notification has been sent to Vitaltech by e-mail.
    2. The product is unopened and unused with no breaches.
  6. When User returns the product based on the immediately preceding paragraph, Vitaltech will exchange the product, issue a fixed-term coupon, or give a refund for the product by User's choice. Provided, however, that any expenses including transportation charges to return the product shall be paid by User if the return is made for a reason attributable to User.
  7. Any return of a product shall be made within 10 days from the date the return is accepted, according to a method specified by Vitaltech. If the product is not returned within the above-mentioned time period, Vitaltech may consider that User is not willing to return the product, and hence cancel the request for returning the product and charge the price of the product if any.
  8. Before returning a product, User shall sufficiently package the product so that the product will endure the transportation. If the product is damaged because of any User's fault, Vitaltech may cancel the request for returning the product and charge the price of the product if any.
  9. The purchase price for a returned product shall be refunded after the product arrives at the returned product reception at Vitaltech, and the price of the product minus 20% of the price as a restocking fee will be charged, and thus the 80% of the price of the product will be refunded.
  10. If the product ordered by User is delivered to the "delivery address" described in the confirmation note for the order, and User refuses to receive the product for any reason attributable to User, Vitaltech may require penalty charge equivalent to the price of the product and charge for delivery from User.

 

 

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